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Up to 1,300 iProvo phone customers of Mstar now Broadweave customers -- one week ahead of schedule Grace Leong All 1,200 to 1,300 Mstar Metro phone customers on iProvo became customers of Broadweave Networks as of today -- an unexpected transition that happened before the sale of the fiber-optic network to the West Jordan company is completed. The sale is scheduled to be done by June 30.
That's because a third-party phone service provider for Mstar abruptly cut off service as of this morning to Mstar's phone customers on the iProvo fiber-optic network. That affected up to 200 Mstar customers on iProvo, who "presumably were left without phone service" because of faulty phone equipment, said Cheryl Snapp Conner, spokeswoman for Broadweave, citing information from Jon Webb, Broadweave's vice president of network operations. "Some of the phone box equipment or in-house hubs weren't adequate, and Broadweave will be replacing them as soon as possible." "Broadweave knew that this potential threat was looming, and was already in the process of getting the transition going," Snapp Conner said. "But we had to unfortunately step up our schedule to transition the 1,200 to 1,300 iProvo phone customers of Mstar immediately after the provider for Mstar notified the company they were cutting service today. There was nothing Broadweave could do beyond an e-mail notification. To get the e-mail notification out by Thursday evening to the phone customers and then have the service transition happen on Friday morning, that's why 100 to 200 customers had technical difficulties, which came upon them without much warning." Steve Christensen, CEO of Broadweave, said the company will "do everything in its power to make the customers happy, now that they are officially Broadweave's customers." "We are committed to restoring service as soon as possible. Our technicians were up all night making sure the transition took place properly and didn't affect customers. We're fixing all those problems. We had to accelerate the process of the transition and because it's our first day on the job, please allow us to do what we can to resolve those problems," he said. "It's a complex process getting data from Mstar and the third-party provider and processing it and integrating it in our system." All 2,300 Mstar phone customers on UTOPIA are unaffected, according to a UTOPIA official. |
