For the sixth time, American Fork Hospital has been named one of the top 100 hospitals in the nation. This year, it is the only facility in Utah to be included in the list, compiled by Thomson Reuters. There are actually several lists within the top 100, divided by category of hospital -- including teaching facilities and several sizes of community hospitals.
American Fork Hospital made the top 20 in the country in the small community hospital ranking. Staff members celebrated the honor Thursday with the administration serving breakfast to the staff.
Administrator Mike Olson said he was pleased with the recognition.
"We have a hospital that is meeting some significant indicators of quality, efficiency and satisfaction," he said. "We are the only one this year in Utah to receive that recognition. We feel like it is a pretty nice honor."
President of the medical staff, D. Vern Cahoon, agreed.
"This has been a great hospital," he said. "Most of us have worked at several. It is comfortable admitting your patients and knowing they are going to get good care."
Olson spoke of why he thinks the hospital has those winning qualities.
"I think it comes down to people and relationships," he said. "You have got skilled people -- doctors, nurses, volunteers and others who really care about what they do. They want to do the very best they can for them. I think it is a culture that we are trying to sustain and create to focus on those things that matter most."
Surgical Services manager Dorothy Houston had a similar viewpoint.
"I think one of the most common patient feedback ... we hear is how friendly the nurses are and it feels like a family atmosphere," she said. "I attribute that to it being a community hospital. The staff are a community in and of itself."
As new people have come on board, they have picked up on the work ethic of the other staff members and continued the tradition of excellence and caring, Fraughton said.
While the honor is good to receive, Olson said the hospital staff would continue striving to be better. He said in addition to the numbers, there is an attitude the staff would like to convey.
"[Patients] know we care about them as a person and we will work really hard to meet their individual needs," Olson said. "We know we have continuous opportunities for improvement."
Key performance measures:
• Risk-adjusted mortality index
• Risk-adjusted complications index
• Risk-adjusted patient safety index
• Core measures score
• 30-day mortality rate
• 30-day risk-adjusted readmission rate
• Severity-adjusted average length of stay
• Case mix- and wage-adjusted inpatient expense per adjusted discharge
• Operating profit margin
• Patient rating of overall hospital performance