PROVO — Thousands of customers found themselves with a new Web hosting company on Tuesday when Provo-based Heritage Web Solutions went out of business with little notice.

Fibernet Corporation, an Orem Web-hosting business, had a business relationship with Heritage but did not buy the business. Heritage, or HIT Web Design, as it was also known, was a client as well as a reseller of Fibernet’s hosting services.

However, that didn’t make the transition of 30,000 clients from one hosting company to another easy, especially with the little warning the company received. Clients who called Heritage got a recording that didn’t identify the business; it said all current customers were now hosted by Fibernet, a reputable hosting company, and to please contact them for more information.

Heritage representatives could not be reached for comment.

According to a report from the Better Business Bureau, 972 complaints were filed about Heritage in the last three years. More than half of those were in the last year. The complaints surrounding Heritage alleged that verbal statements weren’t honored and websites were not finished in the given timeframe.

On ComplaintsBoard.com, a website on which consumers can sound off, Heritage had the 10th worst rating.

The company’s website lauded its size and growth; it had recently been named in the top 1 percent of hosting companies and was among the fastest growing privately held businesses.

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