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Springville company works to improve time management in health care

By Kelcie Hartley - | Jul 17, 2022

Courtesy Ian Petersen

SyncTimes Director of Growth John Boyd poses for a photo at a national trade show in Florida.

There’s nothing people hate more when they go to the doctor’s office than the waiting. In the lobby, in the exam room, anywhere.

SyncTimes is an up-and-coming technology company, based in Springville, that specializes in improving patient workflows within federally qualified health care centers.

“It’s unique software and use of cutting-edge hardware empowers leaders of medical and dental clinics to improve operational efficiency, patient cycle times, and overall staff and patient satisfaction scores,” said Ian Petersen, customer success representative.

Companies using a SyncTimes system have seen a 28% decrease in patient “alone” time inside exam rooms, 24% increase in visits per hour, 14% increase in average patient time with support staff and providers and a 13% increase in patient satisfaction measured at the point of care, according to their website.

The company started in November 2018. It currently has nine employees, but the company is constantly expanding.

“It’s always changing and adapting,” Petersen said. “We constantly listen to customer feedback and enhancing the product to meet their needs because this is an innovative technology. It’s exciting to pivot and make changes, and because we are so small, we can do that quickly.”

SyncTimes serves 15 clients, totaling 23 clinics. The company uses a real-time locating system, making it easy for care teams to quickly locate people and equipment needed to keep patients and schedules flowing.

In March, HAPPI Health, based out of Huntsville, Alabama, became a client of SyncTimes. HAPPI Health uses The SyncTimes system through tablets both inside and outside of exam rooms,  each monitored on flat screen flow-station displays in team room areas, according to the release. The tablets can alert staff members when a patient is in the room and tracks staff members as they move throughout the facility, through sensor beacons on their person.

“The room tablets also enhance internal communication,” Petersen said in a press release. “Each device is loaded with patient care plan icons that allow providers and staff to quickly call for assistance, order lab work or request a translator from a simple touch of an app on the tablet inside the room. Of the scores of icons, the one most commonly used, alerts the providers when and where a patient is ready to be seen. The staff no longer have to search the clinic for a provider.”

SyncTimes was founded by Alan Bucknum, an alum of the BYU accounting program.

“Knowing that we are making a difference for the patient experience validates the need for the technology” Bucknum said in a press release. “Care teams are measurably more efficient which, at a time when our nurses and doctors have been under a lot of stress, is extremely valuable. SyncTimes is transforming clinic operations. The corresponding data that comes with the SyncTimes allows clinicians and administrative leaders to shine a light on patient flow and make further improvements.”


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